Frequently Asked Questions
With such a large amount of window coverings and shading solution products available, it can be daunting to know where to start. Our expert team have over 12 years of experience supplying shading solutions to homes across the UK and the business sector, so we are perfectly placed and eager to answer your questions.
We’ve put together a comprehensive list of the most commonly asked questions about our services here at Fraser James Blinds. If you have any questions which are unanswered below, do not hesitate to contact us at 0116 277 9024, and we’ll be more than happy to help.
Are there sample colours available?
During your free home visit, the fitters will bring a selection of samples, including different shutter styles and colours, for you to choose from.
How long is the lead time for my order?
The current lead time is approximately 10-12 weeks. However, special colours and shapes can add to the lead time. On placing your order, your sales advisor will confirm your lead time.
Do you do ‘supply only’?
No. We cannot guarantee any order we have not measured and installed ourselves.
Do you offer a measurement and installation service?
Yes! Fraser James Blinds offer free home visits, including initial measurements and consultation to help you choose the perfect shutters for your home. Once your new shutters are ready to be installed, our fitters will come and fit them to the highest standard.
What happens if there is a problem with my order?
We have a dedicated aftercare team to help you post-installation for any queries you may have.
What sizes are available?
All Fraser James Blinds awnings are custom-made to specific sizes. All of our manual awnings can span widths from 1.5m to 4m in a single unit. Projections ranging from 1.5m to 2.5m are available. Electric awnings come with widths varying between 1.5m to 6.5m, and projections from 2.0m to 3.0m are available. For more information on awning sizes, contact our friendly team.
Do you offer a warranty?
We do, indeed!
- Blinds: 2-year warranty
- Shutters: 5-year warranty
- Awnings: 5-year warranty
- Pergolas: 10-year warranty (manufacturer dependent)
Do you fit blinds and shutters for irregular-sized windows?
We can fit irregular-shaped windows with a variety of different blinds and shutters. Simply arrange an appointment with us, and we’ll happily take the appropriate measurements and make some suggestions.
Do you price match?
Yes! On receipt of a like-for-like quote.
Can you quote a few solutions and leave me to decide?
Yes! Of course. Our quotes are valid for 6 months, so this should give you all the time you need to make a decision.
Can you recommend the best type of blind/window covering for me?
Of course! Here at Fraser James Blinds, we are dedicated to helping you find the perfect window coverings for your home at the best possible price.
All our products are made from the highest quality materials and components, and our experienced team will work closely with you to find the perfect window dressing for any room in your home, designed around your specific needs.
Contact us today via phone or email. Follow us on Instagram @fraserjamesblindsandshutters, where you can see our products/service in action. We also have an inspiration page on our website that you can take a nosey at!
Do you only supply residential properties?
No, we supply both residential and commercial properties! You can be a homeowner, renting your property, a business owner, a company director, etc.
Here at Fraser James Blinds, we have a wealth of experience in providing bespoke blinds to a wide range of commercial environments.
Free professional advice on blinds, shutters and awnings is given for all sorts of commercial properties, from small offices to large commercial buildings. To discuss your specific commercial blinds needs, don’t hesitate to contact our knowledgeable team today.
Do you offer finance options?
We do! At Fraser James Blinds, we are committed to delivering excellent service. We understand that many customers may prefer the option of paying with finance.
With this in mind, we’ve partnered with established credit brokers, Ideal4Finance, to enable customers to spread the cost of purchase with manageable monthly payments.
You can apply online or over the telephone, and decisions are made quickly. The final decision is based on your individual circumstances, including your personal credit profile, how much you want to borrow and the loan period.
If you’re ready to apply, click here to begin the application process or call Ideal4Finance on 020 3617 4647.
Do we have a showroom?
Unfortunately, we don’t currently have a showroom for you to visit as we survey on-site in the comfort of your own home! This ensures you get a personalised experience suited to your own home, where our team can give you the best expert advice.
All of our products are made from the highest quality materials and components, and our experienced team will work closely with you to find the perfect window dressing for any room in your home, designed around your specific needs.
For peace of mind, if for any reason something was wrong with one of our products or it developed a fault, then you will be able to take advantage of our warranty* at any time during the first two, five & ten years of ownership!
If you have any more questions or if we can help to ease any concerns, then don’t hesitate to get in touch with our lovely customer services team, who will be happy to help with any issues. It’s what we’re here for!
* Our Blinds have a 2-year warranty, our Shutters and Awnings have a 5-year warranty, and our Pergolas have a 10-year warranty.
What geographical area do you cover?
The Fraser James Blinds team cover a wide area around Leicester, Coventry, Northampton and beyond, carrying out home and commercial visits in a variety of locations, including Nottingham, Derby, Rugby, Rothley, Quorn, Melton Mowbray, Kenilworth, Leamington Spa, Corby, Kettering, Loughborough and more.
For the full list of locations we cover, click here.
When is the ideal time to contact you or request a brochure?
It is highly recommended to start looking at what is on offer as soon as possible. It is never too early to research the various options!
What blinds should I choose?
If you have done some research but are still struggling to decide on the right style of blinds for you, try our blinds finder quiz. Simply answer a sequence of questions, and we will recommend a style of blinds to suit your needs. Alternatively, you can also use our blinds comparison tool to quickly compare the features of different kinds of blinds.
How do I clean my blinds?
As products/materials vary across our range, we have put together a guide here.
What child-safe options do you have for blinds?
We understand the need for parents to find child-friendly blinds for the home. Luckily, Fraser James Blinds offers a variety of child-safe mechanisms, including cordless options!
Will shutters darken my room?
No, as long as they are lined up to your windows. The Fraser James Blinds team always advises our customers to keep shutter doors in line with the windows for the best results.
What shutters are best for me?
If you have done some research but are still struggling to decide on the right style of shutters for you, try our shutters comparison tool. Simply answer a sequence of questions, and we will recommend a style of shutters to suit your needs.
Are window, plantation, colonial, indoor, interior and wooden shutters all the same thing?
Essentially, yes! They are just different terms attached to the shutters that we supply and install.
What awning operation systems are available?
Fraser James Blinds offer manual and electric operation awnings to suit everyone’s requirements.
Do awnings add value to your home?
The simple answer is yes because a good quality awning will offer several advantages to your home and outdoor space, including improved curb appeal, increased usable garden space, and an added extension to your home.
Like to know more? Click here to read our full post on how an awning can increase your home value.
How much is an awning?
The cost of an awning will vary depending on model and specifications, and you can determine how factors like size, operation methods and lighting impact prices on the individual product pages of our website.
For a tailored quotation, contact us today to book a no-obligation home visit.
Do I need a full cassette, semi cassette or open awning?
These descriptions refer to how protected the mechanism and roller are when you’re not using the awning. The type of awning you decide to purchase depends on the type of property you’ll be installing it on and the level of protection the awning will have as a result. We can advise which products are suitable for your design and budget.
- Open: Open awnings have an exposed roller and mechanism, but you may want to incorporate a top cover for added protection, especially if you are prone to frequent or unpredictable bad weather in your area. Open awnings will still provide the same level of sun protection as other types of awnings and will still be of the same high-quality standard.
- Semi Cassette: If you have a more sheltered garden or patio, a semi-cassette awning may be sufficient for your needs. A semi-cassette awning is ideal for most situations, delivering a medium level of protection from weather damage and general wear and tear from the elements due to it having half of a cassette which sits above the roll of fabric.
- Full Cassette: This type of awning delivers the highest level of protection from the elements, as the roller and the whole arm mechanism are enclosed when the awning is retracted. This shields the whole system from the elements, including heavy rain, and from dirt that can accumulate.
We also offer a guide to the different types of awnings here.
Do Awnings offer all-weather protection?
Your awning is primarily used for sun protection. Still, it will also offer a degree of all-weather protection dependent on model and fabric choice.
- Wind: Fraser James Blinds advise all motorised awnings are fitted with wind sensors. These will retract the awning if wind speed reaches a level that threatens the integrity of the product. However, please note that any safety sensor is a backup support device and should not be depended on. It is essential to exercise due diligence and retract the awning yourself, when possible, in windy conditions.
- Rain: Standard folding arm patio awnings and their fabrics are showerproof but not completely waterproof. Providing the awning is fitted at an angle of 14 degrees or more, rainwater will run off the front profile offering excellent protection from showers. Nevertheless, standard folding arm awnings should be retracted if threatened by heavier rain. The excessive weight of water pooling on the cover may cause the fabric to stretch.
- Snow: Awnings have little or no snow-loading capability and should be retracted when snow is forecast or falling.
For more information, click here, or contact our friendly team today.
If you have any more questions, or if you would like to enquire about a free home visit and measuring service, don’t hesitate to get in touch with our team today. We’re always happy to help.